Shipping policy

Shipping Policy

Processing Time

All products are made to order - nothing sitting in a warehouse collecting dust.

How long before it ships:

  • Standard print items: Typically processed within 2–7 business days
  • All-over print items (hoodies, leggings, dresses, cut-and-sew products): May take up to 2–3 weeks for production due to full-coverage printing and sewing

Processing time includes printing, quality checks, and packaging.

Heads up: During holidays, sales, or busy seasons, processing times may be longer. We're working as fast as we can, promise.

Shipping Destinations

We ship worldwide - the European Union, United States, and pretty much anywhere else the diaspora has landed.

Where it ships from: We design from wherever we have WiFi. Your order gets produced and ships from facilities across North America, Europe, Australia, Japan, and Brazil - whichever is closest to you. Faster shipping, smaller carbon footprint.

Estimated Delivery Times

These are estimates, not guarantees. We can't control the postal service, customs, or acts of Perun.

Typical delivery times after production:

  • European Union: 3–10 business days
  • United States: 3–7 business days
  • Rest of the world: 7–20 business days

Total time from order to doorstep:

  • Standard print tees: 5–10 business days
  • All-over print items: up to 3–4 weeks (usually faster, but good things take time)

Shipping times may vary due to carrier delays, customs processing, weather, or other factors beyond our control.

Shipping Costs

Calculated at checkout based on:

  • Where you are
  • What you're ordering
  • How much you're ordering

✨ Free shipping on orders over $100 (treat yourself, you've earned it)

Not included: Customs duties, import taxes, or any fees your government decides to charge. Those are on you.

Customs, Duties & Taxes

We're not VAT registered. International orders may be hit with customs duties or import taxes when they arrive in your country. These charges are not included in the item price or shipping cost - you're responsible for paying them.

We're also not responsible for delays caused by customs clearance. If your package is stuck, contact your local customs office.

Order Tracking

Once your order ships, you'll get an email with tracking info (when available).

Be patient: Tracking updates can take 24–72 hours to show up in the system. Don't panic if it doesn't update immediately. Double-check your email isn't a typo, or you'll be refreshing forever.

Incorrect Address or Failed Delivery

Triple-check your shipping address. We're not responsible if you typed it wrong.

If an order is returned due to an incorrect or incomplete address, or if delivery is unsuccessful, we may be unable to offer a refund or replacement. The package still got made and shipped - that's on you to get right.

Lost or Delayed Shipments

If your order seems lost or is taking way longer than expected, contact us at info@siemahej.com. We'll work with the shipping carrier and production partner to figure out what happened.

We can't guarantee outcomes, but we'll do what we can to help.

Damaged or Incorrect Items

If your order arrives damaged or wrong, contact us within 7 days of delivery at info@siemahej.com.

Include photos of the issue. We'll review your claim and arrange a replacement or refund if the problem is confirmed.

This is for genuine errors and damage - not "I changed my mind" or "I ordered the wrong size."

Questions?

For any shipping-related questions, contact us at:
info@siemahej.com

We're here to help, not to make this painful.